118 Needham St. Newton, MA, 02464 | 617.620.3585 | Contact Us

Studio Policies & FAQs

  • How do I get started? Open your account here and book the services of your choice. If you need assistance or have questions, please contact us using the form below:
  • How much is a membership at Vitality?
    Membership is free. However, we are by appointment only. You pay for the trainer and training type you think you will benefit from the most, and nothing else.
  • What are your hours of operation?
    Contact us to make an appointment or view our class schedule to check availability. In general, classes and training appointments are available from 5:30am to 7pm.
  • Do I have to do a fitness evaluation before participating in a class?
    Evaluations are not mandatory; however, we do require a liability waiver. Those with serious injuries cannot participate in group classes and require a physician’s clearance to participate in any activity.
  • Can I use my credit card?
    Yes, we accept all major credit cards.
  • How do I get into your facility, it’s locked?
    Text or call your trainer and they will respond with our entrance code. First time clients, please plan to arrive 15 minutes in advance to set up your MindBody Online account and notify our staff of your arrival. MindBody Online is our booking and tracking program. Clients that are not registered in MindBody Online will not be able to participate in classes. You may set up your account online here.
  • Are you co-ed?
    Yes.
  • Can children participate in your SGT classes?
    Children under 18 require a session with our one on one trainers prior to group participation and the supervision of an adult until cleared for class attendance. We also have monthly workshops designed for teens and young adults. Check our website for this month’s workshops.
  • Where should I park?
    Parking is free. If the front lot is full, you may park in front of Fabio salon after 5pm.
  • Do you have a referral program?
    Yes! See Shayleen to start a referral-tracking sheet. For any client referred from your list that spends more then $1000, you will receive a $100 credit towards your account. As always, we thank you for your referrals.
  • How Do I Get Started?
    Open your account here and book the services of your choice. If you need assistance or have questions call us directly at: 617.620.3585.
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